Terms & Conditions

Introduction

These Terms and Conditions written on this webpage shall manage your use of our website, Bonsai-Ren accessible at www.bonsairen.com.my

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Sun Valley Nursery & Landscape takes the privacy of our customers very seriously and wants you to feel comfortable whenever you visit our site, access to our online products, services and offerings. For more information please visit Bonsai-Ren’s Privacy Policy.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Sun Valley Nursery & Landscape may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Products and Services Availability

Reference to any products or services in https://bonsairen.com.my does not constitute an offer to sell or supply that products or services and does not mean that the products or services are available or that the name and description of any products in your local shop will be the same as that included on the site.

Product Orders

Prices and availability of Bonsai Ren’s products and services listed in http://bonsairen.com.my are subject to change without notice. The listing, description of, or reference to, a product or service on the site does not imply that the product or service is presently available or that we endorse that product or service. In the event a product or service is listed at an incorrect price due to a typographical error, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price.

Backorders (out of stock)

We cannot guarantee that a product listed as “In stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. However, if an item that is marked “In stock” in your shopping cart when you place your order is sold out at the time your order is processed, we will notify you by e-mail that your order will not be filled and your credit card will not be charged.

Returns

We guarantee your satisfaction with all Bonsai-Ren products. You may return any of our products for any product replacement under the Bonsai-Ren Return Policy.

Only bonsai accessories and bonsai care products are allowed for return and exchange with the following criteria:

  • (NO CASH WILL BE REFUNDED)
    – Manufacturing defect in products.
    – Wrong products shipped.
    – Item purchased less than 3 days from receiving date.
    – Have not been USED
    – Remains in original packaging with all tags.
    – Must have the original receipt
  • Plants/bonsai sold are strictly not refundable or exchangeable (NO CASH REFUND).
  • Please contact Bonsai-ren related department on HOW TO RETURN
  • Bonsai-ren reserves the right to make final decisions and to alter this policy at any time.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service.

Payment

You are responsible for any payments due for any products or services ordered through your account. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.

Sales Tax

Our prices do not include duties or value-added taxes (VATs). If assessed, these charges are the responsibility of the package recipient, who will be billed by our courier services upon delivery. We will also include an invoice on the package stating the price of the items for Customs declaration.

User Comments, Feedback and Other Submissions

We do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you either through the Site, any of its services, by e-mail, or in any other way. Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information or other material submitted or sent to us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information or other material to us you represent and warrant that the information and material is original to you and that no other party has any rights to the information or material. All comments, feedback, information or other material submitted shall be and remain property of Bonsai-Ren and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any “moral rights” in posted information and materials have been waived.

Modification of the Site and the Services

We reserve the right, for any reason, in our sole discretion, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, content, features or hours of availability. We may also impose limits on certain features of the Site or restrict your access to part or the entire Site without notice or penalty. We may suspend or terminate your account or your use of the Site at any time, for any reason or for no reason at all.

External Links

We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of them, and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.

Amendment of the Conditions

We reserve the right to amend these Conditions of Use without notice to you from time to time. If we decide to change these Conditions of Use we will post those changes here. We encourage you to visit this section of our Site regularly in order to remain informed of any changes. Any such amendment shall be effective once the revised terms have been posted on the Site.

Severability

If any provision of these Conditions of Use is found to be unlawful or unenforceable in any respect, the court shall reform such provision so as to render it enforceable (or, if it is not possible to reform such provision so as to make it enforceable, then delete such provision). As so reformed or modified, the court shall fully enforce these Conditions of User.

Limitation of liability

In no event shall Sun Valley Nursery & Landscape, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Sun Valley Nursery & Landscape, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Sun Valley Nursery & Landscape from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Malaysia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Malaysia for the resolution of any disputes.