Return Policy

Only bonsai accessories and bonsai care products are allowed for return and exchange with the following criteria:

    – Manufacturing defect in products.
    – Wrong products shipped.
    – Item purchased less than 3 days from receiving date.
    – Have not been USED
    – Remains in original packaging with all tags.
    – Must have the original receipt
  • Plants/bonsai sold are strictly not refundable or exchangeable (NO CASH REFUND).

Please contact Bonsai-ren related department on HOW TO RETURN

Bonsai-ren reserves the right to make final decisions and to alter this policy at any time.

Contact Us

If you have any questions or suggestions about our Return Policy, do not hesitate to contact us.