Only bonsai accessories and bonsai care products are allowed for return and exchange with the following criteria:
- (NO CASH WILL BE REFUNDED)
– Manufacturing defect in products.
– Wrong products shipped.
– Item purchased less than 3 days from receiving date.
– Have not been USED
– Remains in original packaging with all tags.
– Must have the original receipt
- Plants/bonsai sold are strictly not refundable or exchangeable (NO CASH REFUND).
Please contact Bonsai-ren related department on HOW TO RETURN
Bonsai-ren reserves the right to make final decisions and to alter this policy at any time.